We don’t just support customers
We empower them to create healthier futures for their members and employees.
Who we are
At Customer Operations, we put our customers and partners at center stage. We are a team of Operations Managers, Operations Experts, Customer Support Representatives, Field Service Technicians, and Order Managers, ensuring seamless onboarding and maximum satisfaction across all EGYM Ecosystem and Wellpass products.
Support interactions
+
150
k
Annual interactions with operators and gym-goers worldwide
Automated support
+
50
Cases resolved seamlessly via AI and automated smart flows
Service parts moved
1000
Service parts delivered directly to customers and distributors
What we do
We are the driving force behind customer and partner success at EGYM Technology and EGYM Wellpass. Our Operations Managers and Experts ensure that clients get the absolute most out of our corporate health and fitness solutions—from guiding smooth customer onboarding and managing setups to providing comprehensive product and technical support. Whether resolving inquiries via AI-driven digital flows, over the phone, or tackling complex cases on-site, we are passionate problem-solvers making a difference every day.
Meet some of the team
Get to know Inès
"We're making people healthier every day, and you can feel that shared team spirit in everything we do. Having real impact alongside great colleagues and room to grow is what makes EGYM special."
Inès | Operations Manager
Get to know Yousri
"What motivates me every day is building operations that truly make a difference for millions of users while empowering talented people to solve complex problems together. At EGYM, you have the trust, autonomy, and ambition to turn ideas into reality."
Yousri | Director Operations
