We don’t just support customers
We empower them to create healthier futures for their members.
Who we are
At Customer Operations, we put our customers at center stage. We are a team of customer support representatives, field service technicians, and order managers who ensure customer satisfaction around the EGYM Ecosystem.
Support interactions
+
100
k
Annual interactions with operators and gym-goers worldwide
Team members
+
70
Global support, service, and logistics experts.
Service parts moved
1000
Moving thousands of service parts directly to customers and distributors
What we do
We are the driving force behind customer success at EGYM. Our Customer Operations team ensures that users get the absolute most out of our corporate health and fitness solutions. From managing seamless setups and order processing to providing top-tier technical support—we are passionate problem-solvers. Whether guiding users digitally, by phone, or resolving complex cases on-site, we make the difference in our customers' everyday experience.
Meet some of the team
Get to know Inès
"We're making people healthier every day, and you can feel that shared team spirit in everything we do. Having real impact alongside great colleagues and room to grow is what makes EGYM special."
Inès | Operations Manager
Get to know Yousri
"What motivates me every day is building operations that truly make a difference for millions of users while empowering talented people to solve complex problems together. At EGYM, you have the trust, autonomy, and ambition to turn ideas into reality."
Yousri | Director Operations
